TERMS & CONDITIONS (Effective from 1st February 2024)

Omega Oxygen Is a Registered Trademark of Bar O2 Limited, T/A The Oxygenstore.

This is an abbreviated set of Terms and Conditions, our Full Terms and Conditions are supplied in the Rental Agreement that we will send you and Both Parties enter into.

These terms and Conditions and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.

1. All equipment supplied by Omega Oxygen, from the point of installation to the point of removal, or point of delivery to point of collection is under the full and sole responsibility and liability of the patient and/or carer.

2. Orders will only be processed once a full and accurate declaration of the patient’s condition and oxygen requirement has been made, and a rental agreement is signed by the Customer and all fees and charges are paid in full, we reserve the right to request a Doctor’s prescription or a Fitness to Travel Certificate from the user.

3. Before booking a holiday or cruise outside the UK, Omega Oxygen advises that you discuss your plans with your doctor or healthcare professional Omega Oxygen cannot advise on the type of oxygen delivery equipment that you require. Omega Oxygen also cannot advise the hours of oxygen use per 24 hrs or the litre per minute (LMP) flow rate that is required whilst using our equipment.

4. Omega Oxygen will provide a full specification in the rental agreement for all equipment supplied. It is the responsibility of the persons using the equipment supplied to ensure that it will deliver the level of oxygen per 24 hrs required and at the regulated flow rate required under the recommendation of their Doctor or Healthcare Professional.

5. Whilst at sea it is not feasible for any additional equipment to be supplied, Omega Oxygen recommends that advice is taken from your Doctor or Healthcare Professional to check and/or advise on the type and amount of oxygen equipment that is supplied, which will satisfy the required hours per day and Litres per minute flow rate.

6. Aside from Portable Oxygen Concentrators (POC’s), all supplied equipment is to be used at the stated or agreed installation location and not to be removed from the Users Cabin.

7. All quotations and subsequent payments are based on Pounds Sterling (£). Payment is accepted by a valid Debit or Credit Card, (except American Express.) Full payment is required within 4 weeks of travel to complete the order.

8. Deposits may be required on all oxygen equipment. The agreed deposit will not be refunded in the event of lost or damaged equipment which is the property of Omega Oxygen.

In such events the Customer is liable for the full replacement cost of the equipment and should ensure that they have adequate insurance in place to cover loss, or accidental damage to the equipment.

9. Omega Oxygen will Install deliver and remove or collect supplied equipment on the dates agreed in the rental agreement.

10. Equipment supplied by Omega Oxygen is not to be used in conjunction with any equipment or accessories that the patient may have already been issued and/or bring with them for the duration of the holiday in which Omega Oxygen are required to supply.

11. Omega Oxygen operates a 365-day operation with varying daily operating hours. Enquires can be made by contacting us via: Tel: +44(0)3451000084 or via email: info@omega-oxygen.com

12. Equipment faults can be reported via the contact points above. Omega oxygen cannot attend or fix mechanical faults whilst you are aboard a cruise vessel. Should a fault occur, we will endeavour to access and advise how to correct the fault over the phone. Should an un-repairable fault occur to mechanical equipment we will refer you to the Cruise Lines own back-up unit which is usually available on your vessel.

13. Due to the nature of cruise and air travel Omega Oxygen will not be held liable for any costs or liability of losses incurred due to an equipment failure.

14. Omega Oxygen will not be held responsible for any costs or liability of losses caused by the misplacement or removal of the oxygen equipment whilst on board a cruise vessel once the delivery has been made to the vessel.

15. Patients are required to have suitable insurance to cover all oxygen equipment eventualities and related losses that may occur.

16. Cancellations policy: A 100% refund of the oxygen equipment cost (excluding the administration deposit) will be made if the booking is cancelled greater than 4 weeks before the start date of your booking. Bookings that are cancelled due to the death of patient a 100% refund of the oxygen equipment cost will be made. We strongly recommend that your insurance cover is extended to cover any oxygen equipment cancellation cost.

17. In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation. The maximum settlement amount payable by Omega Oxygen in any circumstance is £250.00 (two hundred and fifty pounds)

18. These terms and conditions are deemed to be accepted by all parties on the payment of the invoice and acceptance of the booking confirmation form. Should any of the above points within the terms and conditions require clarification please do not hesitate to contact us.